Strategy & Business Operations Lead

Strategy & Business Operations Lead

<div class="content-intro"><p><em><strong>Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our <a href="https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/">blog</a>.</strong></em></p> <p><strong>About Udemy<br></strong><span><a href="https://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.udemy.com%2F&amp;esheet=54530891&amp;newsitemid=20260507908926&amp;lan=en-US&amp;anchor=Udemy&amp;index=2&amp;md5=365f043bb16374e743ea6b92d0aa4d5f" target="_blank">Udemy</a></span> is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms.</p></div><p>Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.</p> <p>&nbsp;</p> <p><strong><strong>About your skills</strong></strong></p> <ul> <li> <p>Strategic Thinking: You connect business trends, competitive dynamics, and market insights into clear, prioritized recommendations that build long-term value — and you can move from an 8-quarter strategic bet to this week's execution without losing the thread.</p> </li> <li> <p>Influence &amp; Cross-Functional Leadership: You build trusted relationships up, down, and across the organization, and you know how to bring senior stakeholders to a decision — including pushing back when a proposed path won't get the business the outcome it needs.</p> </li> <li> <p>Data-Driven Judgment: You pair rigorous quantitative analysis with sound qualitative judgment to get to the “so what,” and you're comfortable using AI tools to accelerate insight generation and share that fluency with your team.</p> </li> <li> <p>Ownership &amp; Operational Rigor: You take full, end-to-end ownership of programs and processes — including the unglamorous ones — and you bring the same discipline to a weekly business review that you bring to a market-entry strategy.</p> </li> </ul> <p>&nbsp;</p> <p><strong><strong>About this role</strong></strong></p> <p>We're standing up Udemy's Consumer Strategy, Business Operations &amp; Insights (StratOps) team, and we're looking for a Strategy &amp; Business Operations Lead to help build it. This role is roughly 80% strategy and 20% business operations: you'll spend most of your time shaping Consumer's end-to-end strategy — market and competitive insights, white-space opportunities, and annual planning — while also owning the operating cadence that keeps the Consumer organization accountable to its goals. You'll report to the Director of Strategy, Business Operations &amp; Insights and partner closely with Analytics, FP&amp;A, Research, Product, and Marketing. It's a high-visibility, high-ownership seat for someone who wants to shape both what Consumer does next and how well it executes.</p> <p>&nbsp;</p> <p><strong><strong>What you’ll be doing</strong></strong></p> <ul> <li> <p>Develop and continuously sharpen Udemy's end-to-end Consumer strategy across a 2–8 quarter horizon, partnering with Corporate Strategy on longer-term direction.</p> </li> <li> <p>Identify, evaluate, and prioritize new white-space growth opportunities — market segments, products, and experiences — from initial hypothesis through business case.</p> </li> <li> <p>Lead competitive and market intelligence work, including how Udemy is positioned relative to LLMs, YouTube, and other emerging learning and creator platforms.</p> </li> <li> <p>Partner with Research and Product Marketing to translate learner and market insights into strategic recommendations, and help shape Udemy's research priorities.</p> </li> <li> <p>Provide strategic input to annual and half-year planning, ensuring Consumer's priorities are resourced and sequenced against the highest-impact opportunities.</p> </li> <li> <p>Own the structure and rigor of the Consumer team's operating cadence — weekly strategy &amp; ops meetings, OKR/KPI tracking, and initiative accountability (clear owners, decision rights, and progress tracking).</p> </li> <li> <p>Partner with Analytics to drive performance reporting and diagnostics — helping leadership understand not just what happened, but why, and what to do about it — with particular focus on engagement and retention.</p> </li> </ul> <p>&nbsp;</p> <p><strong><strong>What you’ll have</strong></strong></p> <ul> <li> <p>5+ years of experience in management consulting, corporate strategy, or a strategy-focused business operations role, ideally within a consumer or subscription-based tech environment; MBA or advanced degree a plus.</p> </li> <li> <p>A track record of developing strategic recommendations from market and competitive analysis — sizing opportunities, evaluating tradeoffs, and translating findings into resourced, sequenced plans.</p> </li> <li> <p>Strong quantitative and qualitative analytical skills, including comfort building forecasts and business cases, and using AI tools to accelerate analysis.</p> </li> <li> <p>Excellent written and verbal communication skills, with a demonstrated ability to influence and align senior stakeholders across functions.</p> </li> <li> <p>A self-starter who's comfortable owning ambiguity — equally capable of framing a multi-quarter strategic bet and stepping in to unblock a stalled weekly report.</p> </li> <li> <p>Experience partnering with Finance, Analytics, Product, and Marketing teams within a matrixed organization.</p> </li> <li> <p>Familiarity with operating cadences (QBR/MBR processes, KPI dashboards, or similar) is a plus — you don't need to have owned one, but you understand how they drive accountability.</p> </li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>#LI-KM3</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><div id="message-list_1778108758.062389"> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div>At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, and experience. In addition to a base salary, this role is also eligible for equity.</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div><div class="title">Hiring Compensation Range</div><div class="pay-range"><span>$126,000</span><span class="divider">&mdash;</span><span>$157,500 USD</span></div></div></div><div class="content-conclusion"><h3><strong>Why work here?</strong></h3> <p><strong>You’ll grow here.</strong><strong><br></strong>Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.</p> <p><strong>AI is real here.</strong><strong><br></strong>We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.</p> <p><strong>You’ll own your work.</strong><strong><br></strong>We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.</p> <p><strong>You’ll build with others.</strong><strong><br></strong>We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.</p> <p><strong>You’ll see your impact.</strong><strong><br></strong>What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?</p> <p><em>Bring your curiosity. We’ll bring the platform and the support. Let’s <strong>LEARN</strong>&nbsp;together.&nbsp;</em></p> <h3><strong>Our Benefits Start with U</strong></h3> <p>Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our <a href="https://www.udemybenefits.com/au/au-home">Australia Benefits, </a><a href="https://www.udemybenefits.com/in/in-home">India Benefits,</a><a href="https://www.udemybenefits.com/ie/ie-home" target="_blank"> Ireland Benefits,</a> <a href="https://www.udemybenefits.com/mx/home">Mexico Benefits</a>,&nbsp;<a href="https://www.udemybenefits.com/tr/home" target="_blank">Turkiye Benefits</a> &amp; <a href="https://www.udemybenefits.com/us/home" target="_blank">US Benefits,</a>&nbsp;pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.&nbsp;</p> <div class="c-message_kit__gutter"> <div class="c-message_kit__gutter__right" data-qa="message_content"> <div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section"><em>Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.</em></div> <div class="p-rich_text_section">&nbsp;</div> <div class="p-rich_text_section"><em>At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!&nbsp;</em></div> <div class="p-rich_text_section">&nbsp;</div> <div class="p-rich_text_section"><em><strong>To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our<a href="https://forms.gle/Mb8UktwuaJAukb3H7"> Fraudulent Activity Submission Form</a>.</strong></em></div> </div> </div> </div> </div> </div> </div> </div> <p><em><strong>Information regarding data privacy is available within the<a href="https://about.udemy.com/careers-privacy-notice/"> Udemy Careers Privacy Notice</a>.</strong></em></p></div>