Flexport · Manila, Philippines
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Flexport is building its operations in the Philippines — and this is your chance to be part of it from day one. As an Air Operations Associate based in Manila, you'll join a foundational team helping to establish how Flexport delivers world-class air freight in one of Southeast Asia's most exciting markets. You'll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments moving — combining hands-on operations, customer service, and documentation work to deliver seamless supply chain execution.
Shipment Execution
Billing & Documentation
Customer Service
Data & Systems
Team & Continuous Improvement
- Collaborate with account management and customs teams for smooth end-to-end operations
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
Air Operations Associate <div class="content-intro"><h2><strong>About Flexport: </strong></h2> <p>At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. </p> <p>The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.</p></div><h2><strong>The Opportunity</strong></h2> <p>Flexport is building its operations in the Philippines — and this is your chance to be part of it from day one. As an Air Operations Associate based in Manila, you'll join a foundational team helping to establish how Flexport delivers world-class air freight in one of Southeast Asia's most exciting markets. You'll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments moving — combining hands-on operations, customer service, and documentation work to deliver seamless supply chain execution.</p> <p> </p> <h2><strong>What You'll Do</strong></h2> <p class="font-claude-response-body break-words whitespace-normal"><em>Shipment Execution</em></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage end-to-end air export and import shipments, from booking through to final delivery</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Liaise with shippers, consignees, and agents to arrange shipments in line with SOPs</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Create and maintain shipment files, completing MAWBs and HAWBs with accuracy and timeliness</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Submit AMS filings and EDI transmissions (FHL/FWB) as required</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ensure all activities comply with international shipping regulations, company policies, and customer SOPs</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><em>Billing & Documentation</em></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Issue invoices to clients and agents promptly and accurately</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Review and confirm incoming subcontractor invoices within agreed timelines</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><em>Customer Service</em></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Respond to customer requests, advices, and claims with timely, professional communication</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Coordinate with overseas partners and internal teams to resolve issues and fulfil special requests</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Deliver first-class service across every touchpoint — email, phone, and system</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><em>Data & Systems</em></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Handle customer statistics, reports, and system-related requests</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><em>Team & Continuous Improvement</em></p> <ul> <li> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Collaborate with account management and customs teams for smooth end-to-end operations</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Flag irregularities and escalate issues to senior staff when needed</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Identify process improvement opportunities and support teammates as the team grows</li> </ul> </li> </ul> <p> </p> <h2><strong>What You'll Bring</strong></h2> <ul> <li class="font-claude-response-body whitespace-normal break-words pl-2">Bachelor's degree in Logistics, Supply Chain, Business, or a related field</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Minimum 2 years of experience in air operations or a related freight forwarding/logistics role</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Professional proficiency in English, written and spoken</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Detail-oriented and structured, with a strong eagerness to learn</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Tech-savvy with a genuine curiosity for new platforms, tools, and systems</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Customer-first mindset — responsive, professional, and solution-oriented</li> </ul> <p> </p><div class="content-conclusion"><div id="1704749847.557549" class="c-virtual_list__item" data-qa="virtual-list-item" data-item-key="1704749847.557549"> <div class="c-message_kit__background p-message_pane_message__message c-message_kit__message" data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false"> <div class="c-message_kit__hover" data-qa-hover="true"> <div class="c-message_kit__actions c-message_kit__actions--default"> <div class="c-message_kit__gutter"> <div class="c-message_kit__gutter__right" data-qa="message_content"> <div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <h4>Commitment to Equal Opportunity</h4> <p>At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.</p> <h4>Global Data Privacy Notice for Job Candidates and Applicants</h4> <p>Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at <a href="http://www.flexport.com/privacy" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.flexport.com/privacy&source=gmail&ust=1613840050053000&usg=AFQjCNHD63svlkD-hWHlGuGOM_bSYVrnpw">www.flexport.com/privacy</a> for additional information.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div>